At Nywele Advanced Hair Solutions, we are committed to your satisfaction. If you are not completely happy with your purchase, we’re here to help.

Returns:

• You may request a return within 14 days of receiving your order.

• To be eligible, items must be unused, unworn, and in their original packaging.

• Due to hygiene standards, hair care products and worn accessories (e.g., turbans, scarves, and headbands) are non-returnable unless defective.

Exchanges:

• We offer exchanges for defective or damaged items. Please contact us within 7 days of delivery with photos and a description of the issue.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-7 business days.

Non-refundable Items:

• Sale or clearance items

• Open or used hair care products

Return Shipping:

• Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance.

Contact Us:

• If you have any questions about your order or need to initiate a return, please email us at: joy.okwemba@nyweleadvancedhairsolutions.com. Please include your order number and a brief description of the issue.